Guided support
Use this surface to route blocked onboarding, scan interpretation, plugin continuity, and beta rollout recovery to the right PixelClear context.
Founder-led, narrow, and operationally explicit.
PixelClear support is optimized for high-context help during controlled beta: onboarding, scan trust, plugin continuity, and rollout recovery.
Fastest recovery surfaces
Start in the product area that owns the failing context.
Use Scans first when a run is queued, running, failed, or missing expected proof.
Use Settings connections when Shopify or WooCommerce looks pending, disconnected, or attached to the wrong workspace.
Use Reports when the question is whether the proof package is safe to share externally.
What to include
Good support requests carry enough proof to avoid back-and-forth.
Beta response expectations
Expect guided resolution, not anonymous ticket deflection. That is a deliberate part of the current rollout posture.